Shipping Policy

Last updated: March 7, 2026

1. Shipping areas

UNIVERGO delivers to the following areas:

• Romania: National delivery to all counties
• European Union: International delivery to EU countries

For deliveries outside the EU, contact us at contact@univergo.ro for a personalized quote.

2. Shipping costs

Romania:

• Orders under 200 RON: 25 RON
• Orders over 200 RON: FREE

European Union:

• Shipping costs vary depending on destination and weight
• The exact cost will be calculated at checkout
• FREE delivery for orders over 500 RON (select EU countries)

3. Delivery times

Romania:

• Bucharest and major cities: 1-2 business days
• Rest of the country: 2-4 business days

European Union:

• Neighboring countries (Hungary, Bulgaria): 3-5 business days
• Western Europe: 5-7 business days
• Northern Europe: 7-10 business days

Note: Delivery times are estimates and may vary depending on the courier and external conditions.

4. Order processing

• Orders placed by 2:00 PM are processed on the same business day
• Orders placed after 2:00 PM or on weekends are processed on the next business day
• You will receive a confirmation email with the tracking number when the order is shipped

5. Shipping methods

We work with the following couriers:

• Fan Courier
• DHL
• GLS
• Other express courier services

6. Order tracking

After the order is shipped, you will receive:

• Confirmation email with the tracking number (AWB)
• Link to the courier's website for real-time tracking
• SMS notifications (if available from the courier)

7. Delivery to address or pick-up point

• Delivery to address: The courier delivers directly to the indicated address
• Pick-up point (Locker/Easybox): Available for certain areas and couriers

8. Failed delivery

If you are unavailable at the time of delivery:

• The courier will leave a delivery notice
• You will be contacted by phone to reschedule
• After 3 failed attempts, the package is returned to the sender
• Return costs may be borne by the customer

9. Bulky or heavy products

For orders containing bulky or heavy products:

• Shipping costs may be higher
• Delivery times may be longer
• You will be contacted for confirmation before shipping

10. Customs duties and VAT (for international deliveries)

• Deliveries within the EU: Prices include VAT, no additional customs duties
• Deliveries outside the EU: There may be additional customs duties and VAT borne by the customer

11. Delivery issues

If you encounter issues with your delivery:

• Damaged package: Refuse receipt and contact us immediately
• Missing package: Contact us at contact@univergo.ro
• Missing items from the package: Send photos and you will receive the missing products

12. Contact

For questions about delivery, contact us at:

Email: contact@univergo.ro
Phone: [phone number]
Hours: Monday-Friday, 9:00 AM - 5:00 PM